O this may relate to workflow processes o cost

o This may relate to workflow processes
o Cost efficiency of products and services
o Customer service related issues
o Check-in, check-out procedures
o Staff efficiency and training needs
o or a specific procedure as instructed by your trainer
Establishment/Organisation: ____________________________________________________________________________
Task Procedure performed in the Organisation selected: ______________________________________________________
Date: _______________________________________________________________________________________________
Your Task:
1. Provide an overview of your workplace and a description of the operational procedure you will monitor, analyse and
review and outline the reasons which indicated to you that a review would be necessary (for example complaints from
customers about prolonged waiting periods for check-in; prolonged waiting periods for food in the restaurant; frequent
errors in reconciliations at the end of the shift in front office or similar.
2. List the Standard Procedures which would be required to perform the procedure or tasks and the criteria which are
used to industry standards to measure the performance required. This needs to show all tasks which are part of the
procedure you observe.
3. Observe the task or operational procedure and provide an overview of your findings.
4. Following the observation identify any shortfalls or underperformance during the observation of tasks or processes and
document these in detail. What were the issues and what were the potential reasons for these?
ASSESSMENT 3 – Part B Develop strategies and critical reflection
5. Develop a strategy that can be implemented to overcome the shortfalls you have identified and explain how each step
of the strategy will be implemented to ensure it will be successful. Include the documentation required for this.
6. Provide an overview of the potential cost factors for your suggested procedures including physical and human resource
aspects as relevant.
7. In brief provide a critical reflection on your project: Given what you have observed, analysed in terms of resources
required and the potential outcomes from the strategy you have developed, how viable is your strategy in terms of
outlay required by the organisation? Would there be a more cost effective option?
ASSESSOR TO COMPLETE
BSBMGT517 Manage operational plan Version 1 May 2018 (Futura) 15 | P a g e

STUDENT TO COMPLETE
 My assessor has provided me with feedback about my assessment

My assessor has discussed the adjustments with me

I agree to the adjustments applied to this assessment
Student
Signature
Date
BSBMGT517 Manage operational plan Version 1 May 2018 (Futura) 16 | P a g e
Did the student demonstrate
competence in Assessment 3 Satisfactory  Not Yet Satisfactory 
REASONABLE ADJUSTMENTS
Has reasonable adjustment been
applied to this assessment Satisfactory  Not Yet Satisfactory 
If yes, provide details of
adjustments