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oThis may relate to workflow processesoCost efficiency of products and servicesoCustomer service related issuesoCheck-in, check-out proceduresoStaff efficiency and training needsoor a specific procedure as instructed by your trainerEstablishment/Organisation: ____________________________________________________________________________Task Procedure performed in the Organisation selected: ______________________________________________________Date: _______________________________________________________________________________________________Your Task:1.Provide an overview of your workplace and a description of the operational procedure you will monitor, analyse and review and outline the reasons which indicated to you that a review would be necessary (for example complaints from customers about prolonged waiting periods for check-in; prolonged waiting periods for food in the restaurant; frequent errors in reconciliations at the end of the shift in front office or similar.2.List the Standard Procedures which would be required to perform the procedure or tasks and the criteria which are used to industry standards to measure the performance required. This needs to show all tasks which are part of the procedure you observe.3.Observe the task or operational procedure and provide an overview of your findings.4.Following the observation identify any shortfalls or underperformance during the observation of tasks or processes and document these in detail. What were the issues and what were the potential reasons for these? ASSESSMENT 3 – Part B Develop strategies and critical reflection 5.Develop a strategy that can be implemented to overcome the shortfalls you have identified and explain how each step of the strategy will be implemented to ensure it will be successful. Include the documentation required for this.6.Provide an overview of the potential cost factors for your suggested procedures including physical and human resource aspects as relevant.7.In brief provide a critical reflection on your project: Given what you have observed, analysed in terms of resources required and the potential outcomes from the strategy you have developed, how viable is your strategy in terms of outlay required by the organisation? Would there be a more cost effective option?ASSESSOR TO COMPLETEBSBMGT517 Manage operational plan Version 1 May 2018 (Futura)15 | P a g e
STUDENT TO COMPLETEMy assessor has provided me with feedback about my assessmentMy assessor has discussed the adjustments with meI agree to the adjustments applied to this assessmentStudent SignatureDateBSBMGT517 Manage operational plan Version 1 May 2018 (Futura)16 | P a g eDid the student demonstrate competence in Assessment 3 Satisfactory Not Yet Satisfactory REASONABLE ADJUSTMENTSHas reasonable adjustment been applied to this assessmentSatisfactory Not Yet Satisfactory If yes, provide details of adjustments