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th the text ‘Department of Immigration and Border Protection’ hyperlinked to the website Progress meetings and reportsThe successful Supplier will be required to: Attend the project kick-off meeting (face-to-face / teleconference)
106 | P a g e Attend regular updates at an agreed time and day, at least fortnightly. Attend scheduled project meetings to report at key milestones or deliverables throughout the project. Communicate any issues which may impact agreed project tolerances as they occur Attend project wrap-up meeting with final deliverables and website handover including report/documentation. Work collaboratively with National Archives staff and Suppliers to meet expectations and resolve issues. OptionalShould the option of host services be agreed to by the Customer, the Supplier must attend ongoing support meetings or maintain regular communication as required, up until the end of the contract. Project Management Requirements The Archives will nominate a Project Manager who will be responsible for liaison with the successful supplier in relation to management of the contract and overall service delivery. Potential Suppliers must specify all staff and subcontractors proposed to complete the work. The successful Supplier will be required to nominate a Project Manager as the primary point of contact for the Archives. This person will be responsible for the management of the contract as a whole and for liaison with the Archives’ Project Manager.After delivery The Supplier must commit to providing defect resolution in the post-launch period, up to 30 April 20xx, in response to Archives user testing and feedback. In this period the Supplier must complete full internal testing and bug fixes before any solution release for publishing. Optional deliverablesHosting and maintenanceThe Potential Supplier should provide a response for an optional service level agreement, to host the website externally to the Archives’ infrastructure, provide ongoing maintenance and support until 31 December 2019. The website application must be hosted externally to the Archives’ IT infrastructure taking into account data sovereignty, data protection controls (see the Australian Government Protective Security Policy Framework (PSPF) and Information Security Manual) and compliance with the Privacy Act. Quality of service requirement in order to maintain its effectiveness; available 99% of up time annually and has appropriate back-up (with equal features to meet above-mentioned data security and privacy requirements) scalability options and recovery processes. Response time for issues to be negotiated and confirmed with the successful Supplier.