Please note any reasonable adjustments made for this task below.Part C OutcomeSatisfactoryNot SatisfactoryDate:Trainer/assessorname:Trainer/assessorsignature:
©WSC V2.0 April 2020Next Review April 2021BSBCUS401 - Assessment ToolPage 40 of 57Wall Street College Pty LtdABN No:42 606 344 905RTO No:41294CRICOS Provider No.:03601FMelbourne:Level 4, 20 Queen St, Melbourne, VIC 3000Phone:+61 3 9629 4770Email:[email protected]Hobart:Level 2, 27 Elizabeth St, Hobart, TAS 7000Phone:+61 3 8648 8556Email:[email protected]Assessment Task 3: PROJECTTASK SUMMARY:This project consists of three parts:Part A:You must identify the needs and priorities of an organisation in delivering services to customersPart B: You must review customer satisfaction from at least five customersPart C: You will write a report to the business owner/manager on the outcomes of customer feedback.RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS ASSESSMENT▪Access to information about business customer service policy▪Access to at least five customers of a business▪Access to word processing technology (for example, Microsoft Word).WHEN AND WHERE DOICOMPLETE THIS TASK?▪This task may be done in your own time as homework or you may be given time to do this task in class (ifapplicable). Your assessor will advise.Write in the due date as advised by your assessor: _____________________________________________WHAT DOINEED TO SUBMIT?Part A:▪Completed template▪Customer services charter (or student’snotes)Part B:▪Completed customer feedback survey form▪Completed collation of feedback▪Messages received from customer feedbackPart C:▪Your report to the business owner/managerWHAT HAPPENS IFIGET SOMETHING WRONG?▪If your assessor sees that you have not completed all parts of this assessment fully and correctly, they willgive you feedback and discuss a time for you to resubmit the task.▪If your assessor identifies any plagiarised responses in your answers, your trainer/assessor will report thisalong with reasons for the allegation. For more detailed information about academic misconduct, pleaserefer to Plagiarism, Cheating and Collusion section in the Assessment Overview of this assessmentbooklet.STUDENT INSTRUCTIONS FORTASK3Complete all parts of the assessment below using your own words.
©WSC V2.0 April 2020Next Review April 2021BSBCUS401 - Assessment ToolPage 41 of 57Wall Street College Pty LtdABN No:42 606 344 905RTO No:41294CRICOS Provider No.:03601FMelbourne:Level 4, 20 Queen St, Melbourne, VIC 3000Phone:+61 3 9629 4770Email:[email protected]Hobart:Level 2, 27 Elizabeth St, Hobart, TAS 7000Phone:+61 3 8648 8556Email:[email protected]INSTRUCTIONS:For this task you need to identify a business for which you can access customer service standards and surveya group of customers who have used the services of this business.
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Street College Pty Ltd
