Personalised services for travellers growth in last minute bookings make it

Personalised services for travellers growth in last

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Personalised services for travellers, growth in last-minute bookings make it easier for businesses to control travel and accommodation costs on last-minute business trips. Increased focus on health and wellness offerings, guests today are taking charge of their health; hotels are responding with well-equipped fitness centers, pools and spas. Increasingly, travelers are expecting innovative wellness options. In addition to healthy food options, growing trends include lighting that energizes, air purification, yoga spaces, in-room exercise equipment and even vitamin-infused shower water. 4.3 To keep up to date with the hospitality industry sector and to remaining competitive, it is important you monitor the current trends and technologies on an ongoing basis. You have previously discussed with the hospitality personnel on current and emerging trends and issues in the sector. Explain how you can ensure that you monitor ongoing current trends and issues in the sector for ongoing continuous improvement. ( Medium ) - Attend all meetings that you are required to attend – meetings are often called at work, but all too often staff elect deliberately not to attend and consequently miss out on vital information. - Read the memos – many workplaces will use memos to notify staff of emerging or on-going issues, and again, many staff ignore these at their peril. - Monitor the media – keep an eye on the media, and make it your business to read, listen and watch. - Fine tune your own personal radar – whenever you hear or see anything, anywhere that relates to any aspect of the hospitality industry, focus on it for a moment to identify whether or not you should spend more time monitoring, following up or questioning. - Form your own informed opinion – discuss and debate issues with colleagues and management [note: discuss and debate does not mean argue!] With a view to understanding the total picture so that you can develop your own views. Note that personally disagreeing with an issue does not give you the right to break the law, or deliver a lower quality of service. SITHIND002 Assessment tasks V2 Issued 25/03/2019 page 32 of 34
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ASSESSMENT TASKS Training Package: SIT30616 Certificate III in Hospitality Cluster number and name: HC3 4.1 Use information on the hospitality industry Units of competency: SITHIND002 Source and use information on the hospitality industry Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit. Assessor’s name: Please ensure your name or assessor name is inserted. 4.4 Presentation (10 -15 minutes) Prepare a presentation and share the information you have collected from the hospitality personnel with your colleagues (students from your class). Prior to presenting to your colleagues, you must prepare your presentation and meet with your assessor and get your assessor’s approval. Your assessor will allocate time and date for your presentation. Attach your presentation to this task.
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