Service provisioning systems enable service providers to reduce the time that

Service provisioning systems enable service providers

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Service provisioning systems enable service providers to reduce the time that elapses from the time a service is ordered to the time the service is actually turned up. The capability to turn up a service quickly translates into quicker time to revenue generation. A management system that automates the complete workflow, from ordering the service to turning it up, obviously provides greater speed than workflows that involve human operators who need to key data into multiple systems redundantly along various steps of the way. Also, if a service cannot be provisioned and turned up quickly, a customer might decide to take his business elsewhere.
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The Players: Different Parties with an Interest in Network Management Network management is a whole industry that involves many players. Different players are concerned with different aspects of network management, depending on their particular perspective. In this section, you learn who the players are and what role network management plays for them. Roughly, the players fall into the categories of users of network management and providers of network management (see Figure 3.3).
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The Players: Different Parties with an Interest in Network Management Figure 3.3: Players in the Network Management Space
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Network Management Users The Service Provider As their name indicates, service providers are in the business of providing services to their customers. Those services can be any communication and networking service, such as telecommunication services (telephone, voice mail) and data services (leased lines, Internet connectivity) The Enterprise IT Department Enterprise IT departments are in charge of running the network inside an enterprise, providing the enterprise with all its internal communication needs. They are often thought of as mini service providers of communications services for the enterprise that they are part of.
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Network Management Users The End User Finally, there is the end user. With end users, here we are referring not to the users of the communication service—to them, network management is invisible; it is simply part of the infrastructure that keeps it all running. We are instead referring to the persons who keep the network running—the network managers.
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Network Management Providers The Equipment Vendor Equipment vendors are primarily in the business of selling networking equipment, not network management applications. Hence, traditionally equipment vendors have shown a tendency to limit investment in management application development. In general, they have been willing to settle for the minimum management capabilities that customers would allow them to get away with. That means that generally they would provide just the level of management capabilities needed to not inhibit equipment sales.
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Network Management Providers The Third-Party Application Vendor Third-party management software application vendors fill the management application gap that equipment vendors leave open. For one, management application software developed by an equipment vendor tends to support only equipment of that particular vendor.
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