Enterprise Content Management Systems Help capture store retrieve distribute

Enterprise content management systems help capture

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Enterprise Content Management SystemsHelp capture, store, retrieve, distribute, preserveStructured knowledge (formal Documents)Semistructured knowledge (e-mails)Bring in external sourcesNews feeds, researchTools for communication and collaborationAn Enterprise Content Management System
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Knowledge network systems Provide online directory of corporate experts in well-defined knowledge domainsUse communication technologies to make it easy for employees to find appropriate expert in a companyCollaboration ToolsEnterprise knowledge portals: Access to external and internal informationCapabilities for e-mail, chat, videoconferencing, discussionUse of consumer Web technologiesBlogsWikisSocial bookmarkingLearning Management SystemsProvide tools for management, delivery, tracking, and assessment of various types of employee learning and trainingSupport multiple modes of learning CD-ROM, Web-based classes, online forums, live instruction, etc.Automates selection and administration of coursesAssembles and delivers learning contentMeasures learning effectivenessKnowledge work systemsSystems for knowledge workers to help create new knowledge and integrate that knowledge into business Knowledge workersResearchers, designers, architects, scientists, engineers who create knowledge for the organizationThree key roles:
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Requirements of Knowledge Work Systems Examples of knowledge work systems
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Capturing knowledge: Expert systemsExpert systems: An intelligent technique for capturing tacit knowledge in a very specific and limited domain of human expertise. Capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization. Capturing Knowledge: Expert Systems
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