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Technological risk the machine was repaired but isnt

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Technologicalrisk;The machine was repaired but isn't working properly, so it'sposing a risk by slowing down the service's speed.Customer Servicedelivery risk;Referent the customer service delivery risk, its importantprovide the best service and be friendly with thecostumers. The manager needs to be alert to take careabout the personnel may experience feelings of fatigue andlaziness. A company's image benefits greatly fromexcellent customer service. Employees' working speeds willbe altered. As a result, a risk is created.BusinessAbout the reputation. Personnel are one of the mostMCC4-20_3.2 – BSBOPS403 Marking GuideVersion 1 dated: 16 August 2021Page|16
ASSESSMENT TASKSCluster number andname:MCC4-20_3.2_Business RiskUnits of competency:BSBOPS403 Apply business risk management processesStudent’s ID:Please insert student ID this column and on all pagesAssessor’s name:Please ensure your name or assessor name is insertedReputation risk;important factors that contribute to an organization'sreputation; what employees do affects the representationof what customers see; with this radical shift in shifts,owners must face the possibility of failing to meetconsumer expectations, resulting in a significant loss ofclients.2.4.Group and oral communications activity. (guide: 20+ minutes)Note: as part of this unit students must demonstrate team work and oralcommunication. For this requirement, you will be required to complete thefollowing activity. Please note that your assessor will endeavour to ensurethat you can successfully complete this activity. For any additional feedbackand communication, you may choose to use your email address and copy andpaste the feedback into the assessment task.Read the following scenario and complete as indicated:Scenario 2You met with Emma and Rufus to discuss your identified risks and all forms anddocuments you sent their way for their review and comment.You also needed to discuss an issue with the main step into the café which iswobbly and the wobble is getting worse. Rufus agreed that for now the sidedoor will be opened, however this may create additional issues as the side dooris used by the delivery drivers, is used for takeaway pickups and staff uses it toenter the staff locker room.Also, the takeaway barista coffee machine is playing up and started to leak andis slowing the take way service in the morning rush hour.Rufus directed you to catch up with the staff, in which every way you are ableto and:communicate with the whole work team andreview the identified operational and business riskscategorise the risksassess, evaluate and analyse each risk to determine the level of each of therisks andprioritise the risksThen as a group, he wants you to decide on the control measures and assessMCC4-20_3.2 – BSBOPS403 Marking GuideVersion 1 dated: 16 August 2021Page|17

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