Collection – MBA675-T301 Operations & Logistics in the (...
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store had a Starbucks trainer show one team leader how to clean the machine and they
were expected to train the rest of the team so that it would be completed at the end of each
day. After a few months of quick turn over of leadership for the Starbucks (moving team
leaders around frequently) no one knew how to complete the required cleaning. A Starbucks
regional manager came to the store and stressed the importance of everyone who works
with the machine to know how to clean it, but the store manager choose to take the cheap
way out and only train the team leader once again. True to form for the store the team
leaders shifted again and about six months later of the machine being ignored it ³nally was
beyond redemption and needed to be replaced. The cost of replacing the machine was
slightly over $15,000 while training the team how to correctly maintain the machine would
have been an hour per employee and 30 minutes each night.
Another example of the importance of regular maintenance is on a cruise ship. A new cruise
ship has an expected lifetime of about 30 years of service, but to be used for the full 30