Social ResponsibilitySocial responsibility entails developing businesses with a positive relationship to the society that they operate.This relationship to the society and environment in which they operate is "a critical factor in their ability to continue to operate efficiently. It is also increasingly being used as a measure of their overall performance"(Investopedia, 2014).A health care facility can increase its social responsibility by hosting various free seminars, town hall meetings, monthly events, free clinical services, and other related events. Any capacity that the health care organization acknowledges the community’s needs demonstrates its awareness to social responsibility.Resources and Ethical IssuesTo ensure that health care organizations enact improvement in quality care, the facility must have various data and reporting systems available. Specific data measurements from employees and patients must be taken and dissected into several data sets. These data sets will help management address various quality issues or concerns.Health care facilities use several quality improvement techniques to measure its quality ofcare.
Quality Improvement (QI) measures the delivery of medical services, and outcomes such as mortality rates, and patient satisfaction. Total Quality Management (TQM) is a model that utilizes organizational managementteamwork, defined processes, systems thinking, and development to create an environment for improvement.Continuous Quality Improvement (CQI)is an approach lead by clinicians that attempt a complete understanding of the complexity of health care delivery, uses a team, determines a purpose, collects data, assesses findings, and then translates those findings into practice changes (Hughes, 2008).Six Sigma is another set of tools and techniques used to improve, design, and monitor processes to minimize or eliminate waste while optimizing satisfaction and increasing financial stability (Hughes, 2008).Six Sigma utilizes a five phased process known as defining, measure, analyze, improve, and control (DMAIC). The Six Sigma approach also helps get the most out of an organization’s creative energy. With the Six Sigma approach, the team starts with an understanding of what truly matters to the customer. A cross-functional team with good leadership can pull new and old ideas from throughout the company, applying them to meet the customer’s needs in new ways (Six Sigma, 2014).Quality Improvement (QI) is data guided which involves human participants, and sometimes uses methods that are also used in medical research (Baily et al., 2006). Ethical issuesare always of concern when data is collected to be used for quality improvement. For example, compilation of medical information can be considered research by some patients, and be deemed unethical thus causing conflicts. To reduce these conflicts, patients should be informed as to how their medical information is going to be used and be given the opportunity to accept or decline consent to disclose their information.