Ive decided to turn down your request because NOT You had a great idea but they

Ive decided to turn down your request because not you

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“I’ve decided to turn down your request because…” NOT “You had a great idea, but they just wouldn’t approve it.” Supportive listening, not one-way listening… o “What do you think are the obstacles to improvement?” NOT “As I said before you make too many mistakes. You’re just not doing the job.” Organizational Communication Formal Communication – communication that follows the official chain of command or is part of the communication required to do one’s job. Informal Communication – communication not defined by the organization’s structural hierarchy. o Permits employees to satisfy social interaction needs. o Can improve an organization’s performance by creating faster and more effective channels of communication. Organizational Communication Flows (Direction) Downward – communications flow from managers to employee to inform, direct, coordinate, and evaluated employees. Upwards – communications flow from employees up to managers to keep them aware of employee needs and how things can be improved to create a climate of trust and respect (employees interacting with customer/clients). Lateral (horizontal) – communication that takes place among employees on the same level in the organization to save time and facilitate coordination. (Very popular in today’s businesses). Diagonal – communication that cutes across both work areas and organizational levels in the interest of efficiency and speed. Improving Communication Ways to keep communication channels open… o Management by walking around (MBWA) o Open office hours o Formal employee group meetings o Employee advisory councils o Suggestion boxes o Communication consultants o 360-degree feedback (keeping communication channels open, receive feedback from those who report to them as well as those to whom they report). Organizational Communication Networks Chain Network – communication flows according to the formal chain of command (hierarchical), both upward and downward. (Does not introduce lateral communications.) Wheel Network – all communication flows in and out through the group leader (hub) to the others in the group. One-on-one conversations. All-Channel Network – communications flow freely among all members of the work team. Autonomous, cross- functional team; no designated leader.
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Grapevine – informational organizational communication network; exist in every organization and suggested for managers to recognize the grapevine to increase effectiveness. Information Technology and Organizational Communication Benefits of Information Technology (IT) o Increased ability to monitor individual and team performance. o Better decision making based on more complete information. o More collaboration and sharing of information. o Greater accessibility to coworkers. Removes the constraints of time and distance.
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