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3 mention was made of statutory requirements such as

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3.Mention was made of statutory requirements such as RSA, Food Handling and Gaming.Research what these are?
4.Barriers to effective coaching were mentioned, including lack of time, lack of money, lack ofaccess to the learners and resistance from the learner. Brainstorm some ideas that could be usedto overcome these barriers
5.During the video, when making coffee, they talked about the ‘third/third/third’. Do some researchon this, and then create a graphic that explains what each third is. Discuss how this graphiccould be used as part of the coaching sessions
6.Draft up a script that a coach could use to demonstrate a simple task (such as cutting an onionor setting glasses on a table). Role play this script in small groups.
7.Think about the following scenario.A group of friends go out to a new restaurant which has received rave reviews for the quality ofthe food. However, they feel that the front of house service is very poor, with the waiters not takingtheir orders quickly enough, and when they do come, they don't seem to understand English verywell. When the food finally arrives, the orders are wrong. When the group complain, the headwaiter yells loudly that it's not their fault, and that they have been very busy. When they go to pay,the drinks haven’t been included on the bill from the computerized ordering/billing systema)What coaching opportunities can you identify for the staff at this restaurant?
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Term
Spring
Professor
N/A
Tags
Skill, Coach

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