path of least effort, regardless of what rules, regulations, or policies exist. It involves a conscious choice not to follow directions for reasons that might be as simple as wanting to save time (Chamberlain College of Nursing, 2017). Adaptability is being flexible to plan for patient care. Team orientation associates the department’s goals with the individual’s goals to implement care, which will provide positive patient outcomes (Weller, Boyd, & Cumin, 2014). Teamwork also leads to reducing burnout in staff members in the medical field. Using a multidisciplinary approaches facilitate coordination of patient’s care and decreases the workload for one person. Studies show when staff members are successful with team building models, they are more content with their job (HRH Global Resource Center, 2014). References Chamberlain College of Nurse. (2017). NR-510 Week 5: Organizational Leadership and Management Skills for Quality of Care and Patient Safety Considerations in APN and Specialty Nurse Practitioner Practice. Retrieved from:
HRH Global Resource Center. (2014). Why is teamwork in health care important? Retrieved from Weller, J., Boyd, M., & Cumin, D. (2014). Teams, tribes and patient safety: Overcoming barriers to effective teamwork in healthcare. Postgraduate Medical Journal , 90 (1061), 149-154. doi:10.1136/postgradmedj-2012-131168 Rafina Rahim YesterdayAug 3 at 10:05am Manage Discussion Entry In the scenario of issues in an outpatient primary care office where clinical staff partakes in heated arguments with each other (including in patient areas) and not show to work, the evidence-based organizational strategies and management skills that can be employed to resolve co-worker conflict are to understand the situation, acknowledge the problem, be patient and take your time, avoid using coercion and intimidation, focus on the problem (not the individual), establish guidelines, keep the communication open, and act decisively. These actions can benefit all parties involved while minimizing further conflict (Business Know How, 2017). For the system I currently work for, we utilize a tool called heart-head-heart. This tool is not only used in patient care, but also within the communication of fellow employees. It focuses on positive intent and shows caring. When communicating with a fellow employee, one is to start with their “heart” and be caring and personal. Then, one moves to the “head” and speaks about the task and/or information (objective material). Lastly, the employee ends with “heart” and adds caring. For example, if an employee is frequently skipping work causing a negative influence on the staffs’ ability to spend time with patients, impeding the flow of patients through the office, and impacting patient safety the practice manager can confront this employee. To avoid conflict, it can be brought to their attention by stating, “I hope you are doing well. I state this because I see you have chronically missed work for several days without notifying the office. I hope everything is okay.” This opens up the communication with
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