Warm and welcoming room2.3. Refreshments offered2.4. Lead in conversation before negotiation begins3. Active listening3.1. Attentive3.2. Don’t interrupt3.3. Good posture3.4. Maintain eye contact3.5. Reflective listening4. Questioning techniques4.1. Direct4.2. Indirect4.3. Open-ended
_________________________________________________________________________________ TR –Web Development NC III (Version 00) Promulgated February 27, 2018 11 EVIDENCE GUIDE1. Critical aspects of CompetencyAssessment requires evidence that the candidate:1.1 Demonstrated sufficient knowledge of the factors influencing negotiation to achieve agreed outcome 1.2 Participated in negotiation with at least one person to achieve an agreed outcome 2. Resource ImplicationsThe following resources should be provided: 2.1 Room with facilities necessary for the negotiation process2.2 Human resources (negotiators) 3. Methods of AssessmentCompetency in this unit may be assessed through:3.1 Observation/demonstration and questioning3.2 Portfolio assessment3.3 Oral and written questioning3.4 Third party report4. Context for Assessment4.1 Competency to be assessed in real work environment or in a simulated workplace setting.