Select a problem and think of creative reference points, identify the key design principles that you want to use or to avoid in development, and integrate the best ideas to offer a superior product or service. This doesn’t just have to work for new products and services. You can also use these ideas to improve conditions in the workplace, e.g. for how to run meetings or how the cafeteria should be.
ways to fix difficult problems. Quality was no longer a management responsibility, but part of everyone’s job. Honda has the “Honda Way” for continuous improvement. Under this philosophy people are always expected to drive to the source of problems and fix them on the spot. Managers see their responsibility as assisting the front-line people. The BP approach is a commitment to “best position, best productivity, best product, best price, and best partners”. Best partners because Honda often trains its suppliers because they too are “building a Honda.”Ritz Carlton has an informal meeting every day in all of its hotels, and for its senior executives, where they discuss the “issue of the day”. The idea is to energize the employees and encourage them to move heaven and earth to satisfy a customer. The meetings equip them to do that. The final quality of goods usually depends on relations involving suppliers, coworkers, and the broader corporate culture instead of just one’s devotion to quality (e.g. a factory worker may do a great job crafting a piece of ceramic, but if the materials are faulty it will show). Beware of bureaucratic fragmentation, because there is a web of interconnection in the workplace. If the