Monitoring training assistance workshops iv it

Monitoring
Training
Assistance
Workshops

iv. It increases customer lifetime value
v. It reduces negative word of mouth
vi. It’s cheaper to retain customers than acquire new ones
14. List at least three (3) monitoring tools that can be used to
check the effectiveness of a business service improvement plans?
Answer:
15. Outline what is a service niche and give at least two
examples.
Families
Enterprises
Examples

16. Why is a positive attitude towards receiving customer
feedback and related information necessary?
Answer: Customer feedback is important because it provides insights
which can be used to improve your products, services or staff interaction.
Measuring customer satisfaction helps you determine whether your
product or service meets or exceeds customer expectations. These
can be done in person, via email, via the phone or even inside a
website or mobile app. Using rating-based questions when you are
measuring customer satisfaction will help you track and monitor
how happy (or unhappy) your customers are. After all, if you don’t
ask you won’t know.
It offers the best way to measure customer
satisfaction
Improving the customer experience should be the main reason you
gather customer feedback. Offering an amazing experience that
keeps your customers coming back and referring their friends to
you is the best way you can stand out from your competition.
To create a pleasing experience, you need to ask your customers
what they want and use that insight to create a consistent,
personalised experience. If you can create an experience which is
better than your competitors, clients will remain loyal and ignore
tempting competitive offers.
It provides insight to create a better customer
experience
Customer feedback offers a direct line of communication with your
customer so you can determine if they are not happy with the
product or service you are delivering before you lose their
business. After all is it very difficult to change something about a
service, when you have no idea there is an issue in the first place!
A happy customer is a retained customer. By requesting customer
feedback regularly, you can ensure you keep the finger on the
pulse. If a customer becomes frustrated they may cancel their
contract or stop doing business with you. By listening to your
unhappy customers, you can use the feedback to ensure all
customers have a better experience and continue wanting to do
business with you.
It can help improve customer retention
Customer feedback shouldn’t be an exercise put at the bottom of