Short 30 words Medium 200 words Long 300 words Instructions to students

Short 30 words medium 200 words long 300 words

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Short 30+ words Medium 200+ words Long 300+ words Instructions to students SITHIND002 Assessment tasks V2 Issued 25/03/2019 page 10 of 21
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ASSESSMENT TASKS Training Package: SIT30616 Certificate III in Hospitality Cluster number and name: HC3 4.1 Use information on the hospitality industry Units of competency: SITHIND002 Source and use information on the hospitality industry Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit. Assessor’s name: Please ensure your name or assessor name is inserted. It is very important that employees of hospitality establishments are able to work with others, communicate well, inform and discuss together about workplace activities and duties and are able to work in a team environment. Read the scenario and complete the activities. Your assessor will observe how you engage with the group and contribute to the discussions. Scenario You are a manager responsible and managing a recreation center. Bill phoned your center to organise a fundraiser function to raise money for the local football club. The function will be a sit down dinner with a three-course meal; black tie and it will also involve a celebrity auction and music. Bill was also very happy to announce that he managed to obtain some celebrity memorabilia for the auction, which will be auctioned after dinner plus Bill had confirmation from a celebrity who is available on the night to attend the function. Bill has requested a sit-down dinner with entertainment. Bill has requested to search for a good DJ, caterers to cater for international cuisine and service staff for the function. Bill has requested you to find the information and Bill will be meeting you in a fortnight to discuss what sources of information you have found. Due to the number of guests, you have to also contact hiring service for additional furniture for the function. 2.1. From your discussion list four (4) type of information that you would be required to obtain to help you plan for this function to ensure that it is well resourced. ( Short ) 2.2. Research each of the websites you selected in 2.1 and provide an overview of what each of these companies provided which will assist you with operational duties during the function in your own words. You can include brochures and/or copy and attach printouts of the website. ( Medium ) 2.3. In the space below indicate what your planning schedule (an action plan) would be, ensure that this event is well structured, organised and executed and insert your schedule to enhance the quality of work performance from all the stakeholders. Ensure to list what suppliers you will use in your schedule so that you will contact them on time. (Guide: 80 to 100 words) 2.4. Refer to your own job role as the manager of a recreation centre within the hospitality industry. Explain how you can use quality assurance processes within the hospitality sector to learn and enhance your own quality of service which you provide to your customers including the function which you organizing for Bill in 2.1 above. When answering the SITHIND002 Assessment tasks V2 Issued 25/03/2019 page 11 of 21
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