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Type of observation/evidence:What did the learner do?When did s/he do it? Over what period of time?How did s/he do it?What was the outcome?Other relevant comments/evidence:HA_SITXCCS008_Learner Workbook V2.0_7Dec2017
27.Evaluated practices for quality service provision and identified any failings.This involves reviewing:Responses from staffFindings from quality supervisorFeedback from customer focus groupsData from customer surveysPhone calls Written correspondence with customersSales figuresCustomer complaintsBenchmarking.Type of observation/evidence:What did the learner do?When did s/he do it? Over what period of time?How did s/he do it?What was the outcome?Other relevant comments/evidence:28.Reviewed policies and procedures, adjusted as necessary, and communicated any new practices to staff.This may involve:Looking back at the company’s policies and proceduresMaking appropriate changes to account for failings in practiceCommunicating changes to staffOrganising staff training when needed.Type of observation/evidence:What did the learner do?When did s/he do it? Over what period of time?How did s/he do it?What was the outcome?Other relevant comments/evidence:HA_SITXCCS008_Learner Workbook V2.0_7Dec2017
Assessor’s checklistThis should be used by the trainer/assessor to document the learner’s performance during observations/demonstrations, as relevant tothe performance criteria of this unit. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) in the observations or if reassessment is required.Learner’s nameNETU GURUNGAssessor’s nameB.RUnit of Competence(Code and Title)SITXCCS008Date(s) of assessment26/07/2018Have all observations been performed fully and as required to assess the competency of the learner?Yes No(Please circle)Has sufficient knowledge been displayed by the learner during all observations?Yes No(Please circle)CommentsProvide your comments here:The learner’s performance was:Not yet satisfactorySatisfactoryIf not yet satisfactory, date for reassessment:Learner’s signatureNGAssessor’s signatureBRHA_SITXCCS008_Learner Workbook V2.0_7Dec2017