Type of observationevidence What did the learner do When did she do it Over

Type of observationevidence what did the learner do

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Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: HA_SITXCCS008_Learner Workbook V2.0_7Dec2017
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27. Evaluated practices for quality service provision and identified any failings. This involves reviewing: Responses from staff Findings from quality supervisor Feedback from customer focus groups Data from customer surveys Phone calls Written correspondence with customers Sales figures Customer complaints Benchmarking. Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: 28. Reviewed policies and procedures, adjusted as necessary, and communicated any new practices to staff. This may involve: Looking back at the company’s policies and procedures Making appropriate changes to account for failings in practice Communicating changes to staff Organising staff training when needed. Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: HA_SITXCCS008_Learner Workbook V2.0_7Dec2017
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Assessor’s checklist This should be used by the trainer/assessor to document the learner’s performance during observations/demonstrations, as relevant tothe performance criteria of this unit. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) in the observations or if reassessment is required. Learner’s name NETU GURUNG Assessor’s name B.R Unit of Competence (Code and Title) SITXCCS008 Date(s) of assessment 26/07/2018 Have all observations been performed fully and as required to assess the competency of the learner? Yes No (Please circle) Has sufficient knowledge been displayed by the learner during all observations? Yes No (Please circle) Comments Provide your comments here: The learner’s performance was: Not yet satisfactory Satisfactory If not yet satisfactory, date for reassessment: Learner’s signature NG Assessor’s signature BR HA_SITXCCS008_Learner Workbook V2.0_7Dec2017
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HA_SITXCCS008_Learner Workbook V2.0_7Dec2017
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