Units of competency bsbcus501 manage quality customer

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Units of competency: BSBCUS501 Manage quality customer service BSBMGT516 Facilitate Continuous Improvement Student’s ID: Assessor’s name: excellent advantages of joining a gym. At first it may be intimidating, but you will find friendly experts on hand to help you use it all. Access to knowledge- Fitness centres have qualified, experienced personal trainers (many with health and sports-related degrees) on hand to advise you on the best exercises and workouts to accomplish your goals. They can give you individual direction for your gym workouts, keeping you safe and motivating you along the way. Establish a healthy routine- One of the obstacles to commit to membership in a gym is to justify the cost and how much you will use it. When using devices regardless of rain, hail or outside shine, it is easy to set up a nice routine with a gym membership. There is no soggy ground to worry about, no dogs to hurdle during running and no thermal exhaustion hazard during summer days. Opening time- Before their working hour, some staff may want to access the fitness center. They are therefore searching for a center to begin operation by 600 a.m. or 630 o'clock Service Expectations Availability and condition of equipment- We have a variety of cardiovascular devices such as treadmills, steppers, rowing machines and stationary bicycles to get your heart pumping. Our resistance machines are intended to help you strengthen and tone your body while providing dumbbells, bench press, cable crossover and more with a devoted free weight area. Responsiveness of staff- Our fitness centre is fully staffed. Our friendly, qualified educators will tackle your fitness goals and create a personalized workout program for you during your initial induction. You can freely review and update your program whenever you choose to keep you motivated and achieve your goals. Perception of product & service quality (membership price, fitness facility) 2.1 c) Gather information on the current service arrangements for these customer groups. Your report should include information about the following: ( MEDIUM - LONG ) BSBMGT516 & BSBCUS501 Assessment Tool Version dated: 3 July 2019 Page 42 of 107
ASSESSMENT TASKS Qualification BSB51918 Diploma of leadership and management Cluster number and name: LMD 3.1 Manage quality customer service and facilitate continuous improvement Units of competency: BSBCUS501 Manage quality customer service BSBMGT516 Facilitate Continuous Improvement Student’s ID: Assessor’s name: Any formal agreements or promises that may be in place, such as a service agreement or customer charter Details of the current service standards and performance against these standards Organisational policies, procedures and systems that are in place to support service delivery to the customers.

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