Units of competency:
BSBCUS501 Manage quality customer service
BSBMGT516 Facilitate Continuous Improvement
excellent advantages of joining a gym. At first it may be intimidating, but
you will find friendly experts on hand to help you use it all.
Access to knowledge- Fitness centres have qualified, experienced personal
trainers (many with health and sports-related degrees) on hand to advise
you on the best exercises and workouts to accomplish your goals. They can
give you individual direction for your gym workouts, keeping you safe and
motivating you along the way.
Establish a healthy routine- One of the obstacles to commit to membership
in a gym is to justify the cost and how much you will use it. When using
devices regardless of rain, hail or outside shine, it is easy to set up a nice
routine with a gym membership. There is no soggy ground to worry about,
no dogs to hurdle during running and no thermal exhaustion hazard during
Opening time- Before their working hour, some staff may want to access the
fitness center. They are therefore searching for a center to begin operation
by 600 a.m. or 630 o'clock
Availability and condition of equipment- We have a variety of cardiovascular
devices such as treadmills, steppers, rowing machines and stationary
bicycles to get your heart pumping. Our resistance machines are intended
to help you strengthen and tone your body while providing dumbbells,
bench press, cable crossover and more with a devoted free weight area.
Responsiveness of staff- Our fitness centre is fully staffed. Our friendly,
qualified educators will tackle your fitness goals and create a personalized
workout program for you during your initial induction. You can freely review
and update your program whenever you choose to keep you motivated and
achieve your goals.
Perception of product & service quality (membership price, fitness facility)
Gather information on the current service arrangements for these customer groups.
Your report should include information about the following: (
BSBMGT516 & BSBCUS501 Assessment Tool
Version dated: 3 July 2019
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