Signature Date Assessor Declaration I declare that I have conducted a fair

Signature date assessor declaration i declare that i

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Signature: ____________________________ Date: ____/_____/_____ Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback Student did not attend the feedback session. Feedback provided on assessment. Signature: ____________________________ Date: ____/_____/_____ Subject Cluster: Customer Service SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices Assessment Task Subject Cluster: Customer Service (SITXCCS007 & SITXCCS008) Page 3 of 8 Assessment Task (Performance and Knowledge)
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DOCUMENT CONTROL Version Date Comments 1.0 22 nd June 2018 Initial ASSESSOR PRE-ASSESSMENT CHECKLIST This checklist is to be completed prior to commencing the assessment. Please discuss this with the learner and circle yes or no for each question. Is the learner ready for assessment? Yes No Have you explained the assessment process and tasks? Yes No Does the learner understand which evidence is to be collected and how? Yes No Have the learner’s rights and the appeal system been fully explained? Yes No Have you discussed any special needs or reasonable adjustments to be considered during the assessment? Yes No Does the learner have access to all required resources? Yes No ASSESSMENT INSTRUCTIONS PURPOSE OF THE ASSESSMENT TASK Assessment Tool Report (Scenario) To demonstrate satisfactory completion of this Assessment Task the learner must: Satisfactory (S) Not Satisfactory (NS) Scenario based questions must be presented and answered according to assessment requirements. Overall Assessment Task Performance Satisfactory Not Satisfactory Assessment Task Subject Cluster: Customer Service (SITXCCS007 & SITXCCS008) Page 4 of 8
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(S) (NS) Assessment Task: Report (Scenario) Resources required for this Assessment Trainers and Assessors are required to ensure all learners have access to: Computers and databases that manage customer profiles and promotional activities Organisational policies, procedures and templates relating to: Customer service standards Designated response times Presentation standards Procedures for dealing with customer complaints Customer surveys and feedback collection Recording and reporting customer feedback Internal and external customers with different cultural backgrounds and special service needs with whom the individual can interact; these can be:
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  • Three '17
  • austin norman

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