Week 10- Communication Ch 17 BF sv.pdf

Awareness of gender differences in communication

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Awareness of gender differences in communication Awareness of non-verbal communication U O W Open communication Slide 24 Exhibit 17.4 Communication networks
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13/05/2019 13 U O W Communicating to persuade and influence Is a key function of communication Key tactics: Establish credibility Build goals on common ground Connect emotionally Use multiple media U O W Formal communication channels Involves written and verbal ways of exchanging information among people who have recognised status in the organisation Primary forms: Downward and upward Traditional, vertically organised companies Today’s organisations emphasise horizontal communication Sharing information across departments and levels
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