through marketing, research and personalized service. Staff team leader is exceptional motivator Staff morale is high Driver attendance or routine training and team briefings is at 100% 31/10/201 7 complete Manager’s comments: Action needs to be taken immediately. Signature: Kim Chen Date: 31/10/2017 Staff member’s comments: Immediate action need to be taken. Signature: VHOY Date: 31/10/2017 Appendix 4: Coaching plan template Employee: VHOY Coach/Manager: Kim Chen
Date of session: 1 -7 January 2017 Questions Goal What is the aim of this discussion? What would you like to happen? What result are you trying to achieve? Reality What is happening now? Can you please be as precise as possible? Have you already taken any steps towards your goal? How would you describe what you did? Options Who else might be able to help? What could you do to change the situation? Please tell me what possibilities for action you see. Will What resources can help you? Is there anything missing? Is there anything else you wish to talking about these ? 3. Analyse operational performance as described in scenario, and produce an operational plan status report based on the information provided in Appendix 1. You may wish to use the Operational Status Report template (provided in Appendix 5). You will also need to include in your report: a. a description of budgetary and financial performance A budget is the financial description of an action plan outlining how you will use your money, based on knowledge and assumptions against which you will measure your actual performance. It is important to be honest about what you can manage in income and expenditure, so that you develop a realistic budget that helps you weather the unexpected throughout the year. Riz Mehra, Chief Financial Officer is responsible for preparing quarterly financial statements and overall budgeting. Riz is also responsible for overseeing budgets for cost centres and individual projects. b. a description of productivity performance To economists, productivity is the efficiency with which firms, organizations, industry, and the economy as a whole, convert inputs (labor, capital, and raw materials) into output. Productivity grows when output grows faster than inputs, which makes the existing inputs more productively efficient. Productivity does not reflect how much we value the outputs — it only measures how efficiently we use our resources to produce them. Sam Lee, Marketing Manager is responsible for the management of all aspects activities of marketing.
Kim Chen, Operations General Manage is responsible for the day-to-day running of the company and responsible for sponsoring projects that affect operations of the organisation as a whole. c. an analysis of milestone achievement and performance against targets The Sales and Marketing Manager has been tracking progress against the following by key performance indicators (KPIs).
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