The Patient’s Rights/Responsibilities policy was last reviewed in 2009. There is no involvement of patient/family member in the review of this document as approval of document was signed off by two individuals with corporate executive positions.
ORGANIZATIONAL LEADERSHIP 5 Domain Strength Weakness Advisors Strength not noted. No clear indication of patient/family member involvement in advisory councils or hospital committees. However, members of these councils or committees, not specifically identified, may be considered. However, this statement may or may not be specifically directed to patient/family member. Quality Improvement Anecdotal accounts of patients and family member interviews on the quality of care received during hospital stay. Anecdotal account is not as strong as a written policy. There is only one policy related to Quality. This policy does not mention any involvement from patient/family member. Personnel Staffagree to patient/family centered care as a condition to employment. Patient/family member are not involved in the interview process of the hiring of new medical or nursing personnel. Neither are they involved in welcoming new staff during new employee orientation. Environment & Design The hospital design supports rooming-in of 1-2 family members in private rooms. The sofa in the room converts to a double bed. For families experiencing the transition of their loved one, a convenience cart with snacks and beverages is supplied for their convenience. There is no clear evidence that patient/family member is involved in clinical design. Information/ EducationPatient web portal is linked to resources and educational materials for the patient to peruse. There is a capability to email one’s primary physician with any health needs for those carrying Kaiser insurance. Patient/family member do notserve as educators to clinicians and providers. For inpatients, educational materials are not made readily available to patient/family members unless specifically requested or provided.
ORGANIZATIONAL LEADERSHIP 6 Domain Strength Weakness Diversity & Disparities Translational serviceis provided through Martti, a third-party vendor, via video and audio. Available educational documents are translated in the many languages common in the region. It is unclear what navigator programs are available for minority or underserved patients. The patient portal simply directs the patient to log into his/her account to access information. What information is provided is not privy to staff. Charting & Documentation Patients have the ability to receive a record of their chart upon discharge from the hospital. A request must be made to the health information management department who will provide a CD ROM of the record of their hospital stay.
You've reached the end of your free preview.
Want to read all 20 pages?
- Spring '16
- Organizational Leadership