TEST BANK - Managing-Human-Resources-8th-Edition-Cascio-Test-Bank.pdf

A participation and membership b performance on the

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A. Participation and membership B. Performance on the job C. Loss of vitality D. Communication breakdowns 41. Distrust, disrespect, and animosity pertain to which component of indirect costs associated with mismanaged organizational stress? A. Quality of work relations B. Participation and membership C. Performance on the job D. Communication breakdowns 42. _____ are internal states that focus on particular aspects of or objects in the environment. A. Values B. Attitudes C. Abilities D. Concepts 43. The knowledge an individual has about the focal object of the attitude is: A. motivation. B. emotion. C. action. D. cognition. 44. Which of the following is NOT an element of attitudes? A. Satisfaction B. Cognition C. Action D. Emotion 45. In retailing, there is a chain of cause and effect running from employee behavior to customer behavior to: A. manager attitudes. B. profits. C. job satisfaction. D. behavior costing. 46. In its survey, Sears discovered that _____ drove not just customer service, but also employee turnover and the likelihood that employees would recommend Sears and its merchandize to friends, family, and customers. A. organizational goals B. HR management practices C. employee attitudes D. organizational mission 47. _____ is the model created by Sears that showed pathways of causation all the way from employee attitudes to profits. A. TPI B. LAMP C. ROA D. ROWE 48. Any failure of an employee to report for or to remain at work as scheduled regardless of reason is: A. protected under FMLA. B. absenteeism. C. turnover. D. allowed in work-life programs.
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49. In 2005, the cost of unscheduled absences in U.S. workplaces was about _____ per employee per year. A. $50 B. $340 C. $660 D. $1,150 50. The leading cause of absenteeism in the United States is: A. entitlement mentality. B. stress. C. family-related issues. D. personal illness. 51. In the context of absenteeism, _____ refers to formulas and to comparisons to industry averages and adjustments for seasonality. A. measures B. analytics C. logic D. process 52. What is the purpose of the process component of the LAMP model? A. To make the insights gained as a result of costing employee absenteeism actionable. B. To measure the effectiveness of the HR department. C. To show how to assess the costs and benefits of people-related business activities. D. To improve management decision-making. 53. Costs of employee absenteeism vary depending on the type of firm, the industry, and the: A. distribution of corporate resources. B. state unemployment tax rate. C. established absenteeism baseline. D. level of employee that is absent. 54. The average employee in the United States has about _____ unscheduled absences per year. A. 1.8 B. 3.2 C. 5.5 D. 10 55. _____ occurs when an employee leaves an organization permanently. A. Transfer B. Turnover C. Temporary layoff D. Downsizing 56. What is the numerator used in the formula used to calculate turnover over any period? A. Average workforce size for the period B. Number of turnover incidents per period C. Previous period's turnover D. Percentage of new employees 57. High performers who are difficult to replace represent _____ turnovers.
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