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BSB51918| BSBMGT516 Facilitate Continuous Improvement Learner’s Guide | V 4.1 | Aug 2020 Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926D Approved by: Quality Manager | Next Review: Aug 2021
Page 11of 34The following topics are coveredin the classroomtraining sessions. Thetopicsforthis unitinclude;LessonTopicsActivities1‐2Unit overview,assessment process, assessment conditions,resourcesKey definitions and conceptsThe concept of continuous improvementThe concept of knowledgemanagementThe concept of quality and quality managementKey knowledge management theories and systemsKey continuousimprovementmodelsSustainability concepts and issues: ExamplesResearchand compare twoquality management systems:e.g.ISO991 and TQMDiscussin groups3Conceptsof sustainability:Environmental management systems: ISO 14001:1996environmentalmanagement systemslife cycle analysesThe waste managementCorporate socialresponsibility considerations for sustainabilityEcological foot=printingResourceandenergy efficiencyGreen office programProduct stewardshipSustainability covenantsand guidelinesTriplebottom linereportingmCase Studies: SiemensDematic, Vinidex andCouncilofTextile and FashionIndustries(available from NSWEnvironment & Heritagesite)Class discussiononsustainability issuesandchallenges4Knowledge managementsystems: OverviewBest practice transferCommunities of practiceCross‐project learningExpertdirectoriesKnowledge brokers' knowledgemappingKnowledgerepositoriesMeasuring and reporting intellectual capitalMentoringPerformance managementPost‐project reviewsProximity and architectureSocialsoftwareStorytellingKnowledge managementmodels:DiscussionResearchlatest KMdevelopments andshare withthe classAustralian standards forknowledge management: AS5037:2005:Summarise anddiscuss5‐7Continuousimprovementtheoriesand models:Systems thinkingMcKinsey’s5S ModelKAIZANSix SigmaBusinessProcess Re‐engineeringRoot Cause AnalysisTheory of Constraints (TOC)Continuousimprovementprocesses:Case Study: ContinuousImprovement at Toyota:DiscussionCompare key featuresofthree continuousimprovement modelsandcreate a table:BSB51918| BSBMGT516 Facilitate Continuous Improvement Learner’s Guide | V 4.1 | Aug 2020 Pass Global Pty Ltd t/a ALTEC College |Provider Code: 22034 | CRICOS Code: 02926D Approved by: Quality Manager | Next Review: Aug 2021
Page 12of 34Cyclical audits and reviews ofworkplace, team and individual performanceEvaluations and monitoringofeffectivenessModifications and improvementstosystems,processes, services andproductsPolicies and procedures that allow an organisation to systematically reviewand improve the quality of its products, services and proceduresSeekingand considering feedback from a range of s