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meeting. You will need to complete TNA template below along with a 3 minute role-play session on this meeting (that you will need to attach in Appendix). Attach role-play script in Appendix 1. Role-play carries 2 marks.Fill out the Performance Outcome and TNA form while conducting the meeting (role-play)Performance Meeting Outcome and Training Needs Analysis (TNA) formEMPLOYEE/TEAM NAME:POSITION:TNA DONE BY:Major tasks ofpositionTraining/skills developmentrequired?If yes, identifywhat training needs existHow will this be achieved?(e.g. on the job, external training)When?Who to organise?Training provider?YN<insert major tasks of position><insert training needs, ifany><insert how this will be achieved>e.g. on the job, external training<insert when><insert who is going to deliver the training>Provide your personal feedback on their performance and suggest whatwill be done to ensure mentoring and coaching for their improvement:Operational Management, Assessment 1 v2 Last updated on 10/09/2019 Page 44
T-1.8.1_v3Signed by:Operations Manager Staff Members & Teamleader . Date:3.4:Negotiate recommendations for variations to operational plans and gain approval from designated persons/groups.Scenario: At this stage you have realised that your operational plan will require some adjustments and amendments because of underperformance in several areas of the store. You will now recommend some variations to your operational plan and also get approval from your management using the variance form.VARIANCE FORMVARIANCE PERSON/POSITION DETAILS:Date ofRequestRequestNo.Name of RequestorPositionVARIANCE DETAILS: (Change in Operational plan for Store XXX)CategoryProposed ChangeReason for VarianceScopeTimeCostQualityRisk ManagementCommunicationsOtherVARIANCE JUSTIFCATION:PriorityImmediateEssentialUrgentHighMediumLow☐☐☐☐☐☐Intended outcome(s)Expected benefit(s)IMPACT OF VARIANCE:List any important impact of the change(s) on the Project or Operational Plan deliverablesDISTRIBUTION AND COMMUNCITION:NamePosition/DepartmentDistribution methodDate distributedSUPPORTING DOCUMENTATION:List any supporting documentationOperational Management, Assessment 1 v2 Last updated on 10/09/2019 Page 45
T-1.8.1_v3APPROVAL:VARIANCE APPROVAL RESPONSE DETAILS(To be completed by relevant stakeholder)Approved(Yes/No)DecisiondateDecision made bySigned3.5:Develop and implement systems to ensure that procedures and records associated with documenting performance are managed in accordance with organisational requirementsScenario: Now that you have addressed several issues in your operational plan, you want to have appropriate systems and recordkeeping to monitor and manage performance issues that align with organisational requirements. Your supervisor (Group General Manager) has also advised you to have appropriate recordkeeping (like the TNA you have done) especially in regards to staff performance, and operational performance that eventually impacts the financial performance of the store.