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Scenario 2: You have recently started a new role as a massage therapist at a localmassage business owned and operated by a Greek couple who have lived in Australia formany years. The business employed seven part-time employees when you started workthere one month ago, but three employees quit in the last week, seemingly due the waythe owners communicate with the staff. The owners’ English skills are very good, but they constantly speak Greek with eachother in the presence of the employees, and when speaking to employees they often stopmid-conversation and start speaking together very loudly in Greek. You get theimpression that they are complaining and/or gossiping about the staff member they aretalking to at the time. One of the owners (your assessor) has called you into the office to ask you what youknow about the other employees quitting. Scenario 3: You are the evening supervisor at a local massage business which employsthree massage therapists for the evening shift. Recently, you have received severalcomplaints from customers about one of your employees, Jane (your assessor), who hasrecently migrated from China. The three complaints are similar in nature and all relate toJane not following client instructions. For example, one of the clients told Jane that shewas applying too much pressure several times but Jane didn’t reduce the pressure, infact, she increased it until the client raised her voice and Jane finally got the message. Jane’s English skills are not good and she often has trouble communicating with clientsand colleagues, including yourself. However, she is an excellent massage therapist, she isvery caring, polite and welcoming, and a diligent employee who always arrives at workon time. Your assessor will use the checklist below to assess:Role Play 1-3: Did the studentYesNo Lead a topic actively, engaged team members, and all topics were covered Showedability to work inclusively Reflected on own perspectives include social and cultural biases, own limitations inself and social awareness. Understanding of others and ways to improve own selfand social awareness.Displayed appreciation for diversity and inclusiveness, and their benefits Contribute to the development of work place and professional relationship as wellas Value, respect diversity and inclusiveness in workplaceProvided ways to ensure work environment is safe for all Page 5of 6
Showed ability to communicate with people from diverse backgrounds andsituations Respect for diversity in communication, verbal and non-verbal communicationconstructively to establish, develop and maintain effective relationships, mutualtrust and confidenceWhere a language barrier exists, use effective strategies to communicate in themost efficient way possible or seek assistance from interpreters or other personsaccording to communication needs Promote understandingIdentify issues that may cause communication misunderstandings or otherdifficulties and where difficulties or misunderstandings occur, consider the impactof social and cultural diversity as a source. Responded appropriately Make an effort to sensitively resolve differences, taking account of diversityconsiderations and address any difficulties with appropriate people and seekassistance when requiredEncouraged feedback and participation of other members to generate ideas andoffer a solution as a team.Communication was clear and easy to understand. Used appropriate verbal andnonverbal communication effectively. Implemented active listening skills Raised right questions to lead discussionsDiscussed the characteristics of different diversities in the 3 scenariosComments:Page 6of 6