Batch assignment and dynamic assignment do not read server key mappings NOTE

Batch assignment and dynamic assignment do not read

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Batch assignment and dynamic assignment do not read server key mappings. NOTE: You cannot run default mode and server key mappings mode on the same Assignment Manager, because the two tasks are mutually exclusive functionalities. If you require the assignment functionality of both modes, you must run Assignment Manager components on a separate server for each mode. TIP: Siebel Marketing is specifically designed to use the server key mappings and rule group features. For more information about Siebel Marketing, see Siebel Marketing Installation and Administration Guide .
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Assignment Rule Administration About Assignment Rule Administration Siebel Assignment Manager Administration Guide Version 8.1, Rev. A 65 Preparing to Release Assignment Rules This topic is part of “About Assignment Rule Administration” on page 42 . Table 18 lists the administrative tasks for preparing for and releasing assignment rules. Perform these tasks in the order provided, and in the environment indicated, where they apply to your deployment. Releasing Assignment Rules This topic is part of “About Assignment Rule Administration” on page 42 . After you define your assignment rules or make any changes to the rules, criteria, values, or candidates (employee, position, or organization) for the assignment rules, you must release them to instruct Siebel Assignment Manager to use these rules. After adding new candidates to the database (new Position, new Organization, new Employees), you must release assignment rules. Releasing assignment rules also updates the rulecache.dat file. For more information about the rulecache.dat file, see “About Siebel Assignment Manager Rule Cache Files” on page 236 . The following procedure releases all assignment rules simultaneously. Do not release assignment rules while associated server tasks are running. Table 18. Tasks for Releasing Assignment Rules Task GUI Tools 1 (Optional) “Defining Server Key Mappings for Assignment Rule Groups” on page 62 . Yes No 2 (Optional) Set up Assignment Manager for availability-based assignment. a In Siebel Tools, complete several tasks. See “Process of Configuring Assignment Objects for Availability-Based Assignment” on page 280 . b In the GUI, check the Check Employee Calendar field for each assignment rule you want to assign by availability. Yes Yes 3 (Optional) Define load splitter configuration. See “Setting Up Load Splitter Configuration” on page 293 . Yes No 4 “Releasing Assignment Rules” on page 65 . Yes No
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Siebel Assignment Manager Administration Guide Version 8.1, Rev. A Assignment Rule Administration About Assignment Rule Administration 66 After you have defined your assignment rules, you need to release the rules and possibly perform a few additional administrative tasks. However, assignment rules using dynamic candidates can consider new organizations, positions, or employees created without needing to release the assignment rules. When you are using dynamic candidates, no particular candidates are listed on the
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  • Summer '16
  • Oracle
  • Management, Sales, Siebel Assignment Manager, Siebel Assignment Manager Administration Guide

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