Skeptical or think risk is too high requires

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i. Skeptical, or think risk is too high Requires convincing, and maybe training to get them on board 4. Defensive resistors Opposed to the change initiative, because they lack the capabilities to play a major role, and thus feel threatened Should pay attention to these individuals early on, rather than later 18
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BU481 – Midterm #2 Questions- List 1 & 2 2010 5. Proactive resistors Competent managers who disagree with the change initiative (either not required at all, or not the right choice) Are worth listening to as they maybe correct Important part of the change action plan o Need to identify those people to start targeting that either need behavior change, or will be promote your change agenda o This classification helps to categorize people by how likely they will be committed to changes o Then you can focus on which group to target first (the urgency play a role in determining this) Eg: anticipatory change, start with change agents o Helps to set your guidelines to implement your change agenda 9. Define and describe the four guidelines that need to be established in your change agenda before taking action. 1. Priority objectives Must prioritize those things you want to get done first Need differentiate between behavior and non-behavior changes since they are often overlooked and underestimated Need to determine which objectives done first, what order and how many do at once 2. Priority actions Prioirty targets (see Q8) i. Whose behavior do you want to change ii.5 main categories of individuals based on their level of commitment and capabilities iii. All of them need to be addressed, but decide who is first Starting points (see Q6) i. How you’re going to do it ii.Commitment & capabilities method: prepare your targets for change by creating a sense of urgency, develop skills and capabilities needed, and then move logically through your process and implement change iii. Results Driven : a set of precise and measurable results are specified and people are made responsible for producing them You tailor your starting points for action to the targets in question and to the starting conditions from which you are working from 3. Leadership style (Q 11) Leadership style determines how you intend to relate to target individuals and the tactics to employ Directive : i. Focus on: communication of reasons, instructions on what do to, and clear expectations Participative: i. Focus on: large target group and give reasons to establish urgency, collaborate & debate to find solutions, delegate responsibilities to build commitment 4. Pace of change 19
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BU481 – Midterm #2 Questions- List 1 & 2 2010 Amount of change to be accomplished in a given period of time, both scope and significance i. Fast pace: significant behavior change across a range of targets in a short period of time ii.Slow pace: modest behavior change across few of targets in a same period of time Dictates the style of leadership required (fast: directive) Key factors i. Urgency in the business situation –crisis, anticipatory, reactive) ii.Urgency you feel personally to press change
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  • Winter '13
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