Set the preventative steps to be taken to eliminate

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Set the preventative steps to be taken to eliminate any variances in the quality of the deliverable produced from the quality targets set. This requires actions such as o Ensuring that staff allocated to each eBook work package have adequate training and/or experience in similar works. o Hire technical consultants to ensure that the technology deliverables of each eBook meet the quality targets Set the curative steps to be taken to eliminate any variances in the quality of the deliverable produced from the quality targets set. o Assign team leader to be made responsible for each project deliverable o Conduct a stage-gate review and confirm quality compliance to customer requirements at the end of each milestone f) What would you suggest they do to involve team members more in pursuit of high-quality eBooks for their customers? To get team member involved in the pursuit of high quality, the management of Global Green should
create a culture that makes team members aware that o They are individually responsible to ensure quality in the work package they are entrusted with. o Their individual responsibility for quality in their work packages translates to a collective responsibility for deliverables and milestones for which their work package contributes. Organize workshops that highlight quality issues in eBook production and brainstorming storming sessions on how issues of quality can be handled. Reward team members for outstanding individual performance in quality of work packages as well as collectively through quality in deliverables and milestones.

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