How to win friends and influence people.docx

Me aware of valuable fundamentals of communication

This preview shows page 4 out of 6 pages.

me aware of valuable fundamentals of communication, leadership, personal skills which are necessary in management. In the first chapter, Carnegie’s advice in the techniques of handling people helped me handle customers at my part-time job as a sales associate. Every week I come face to face with various types of customers, some of which that are not friendly and are tempered. The advice in this book allowed me to understand that I need to control my own feelings and thoughts, remain calm and communicate with them by getting to know where they come from thus allowing me to finish my tasks efficiently and effectively. This book made me
Image of page 4

You've reached the end of your free preview.

Want to read all 6 pages?

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern