include tumor conferences to improve care for newly diagnosed cancer patients, community care navigators to improve patient care, MRSA screening to protect ICU patients, and hospitalists employed to care for admitted patients 24 hours a day (LMH, 2019b). These initiatives are only a few of the many ways LMH embraces VBP. Each unit within the organization sets patient safety goals based on patient feedback to that specific unit. The organization encourages every employee to be diligent in evaluating the patient experience and working together to develop projects to improve the safety and quality of each patient encounter (LMH, 2019b). LMH knows that improvements in quality and safety lead to increased patient satisfaction, increased reimbursement from payors, and increased positive patient outcomes. B. Nursing
BUSINESS AND FINANACIAL MANAGEMENT 4 B1. The nursing department functions in direct patient care at the beside, ambulatory clinics, in patient triage, care coordination and management, and patient education. Nurses work directly with the rest of the care team to provide quality care with evidence-based interventions. Nursing care is the front line to patient satisfaction and improving quality outcomes. Nurses are members of the care team that often spend the most time with each patient and are seen as the face of the healthcare team. The nursing department takes direct action in patient care by providing access and navigation to the entire healthcare system. Nurses are vital in implementing and improving quality measures such as patient satisfaction, reduced wait times, infection prevention, readmission prevention, and prevention of serious safety events. Specific measures effected by the nursing department include education provided to patients and family members, proper infection control techniques, prompt intervention implementation, and patient follow up and care coordination for chronic illness. B2. Goal: The nursing department will provide clear and thorough discharge education to patients, resulting in a 25% reduction in unplanned hospital readmissions within 30 days by the end of a three-year period. By the end of year one, the nursing department will use evidence-based research to develop an implementation plan to provide thorough, consistent, and continued education to reduce the number of unplanned hospital readmissions within 30 days of discharge. By the end of year two, the nursing department will communicate the action plan to staff and begin implementation in practice. By the end of year three, the nursing department will reduce unplanned hospital
BUSINESS AND FINANACIAL MANAGEMENT 5 readmissions within 30 days of discharge by a total of 25%. B3. Attaining Quality Outcomes in patient care: Improving patient discharge education will improve patient outcomes and reduce readmission due to poor follow up care.
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- Fall '16
- Health care provider, VBP