4 Examine the Activities tab If the workflow executes correctly then values

4 examine the activities tab if the workflow executes

This preview shows page 291 - 295 out of 512 pages.

4 Examine the Activities tab. If the workflow executes correctly, then values displayed in the Activities list include: Type: Research Description: Will research the following: Siebel Bookshelf
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Siebel Business Process Framework: Workflow Guide Version 8.1, Rev A Examples of Defining a Workflow Process Example of Defining a Workflow Process That Manages Creation of a Service Request 292 Example of Defining a Workflow Process That Manages Creation of a Service Request This topic gives one example of using a workflow process to manage service request creation. You might use this feature differently, depending on your business model. To develop this example, perform the following tasks: 1 Defining the Workflow Process on page 292 . 2 Defining Connectors for the Workflow Process on page 293 . 3 Defining Properties for the Siebel Operation Steps on page 296 . 4 Testing, Deploying, and Verifying the Workflow Process on page 300 . In this example, work that the workflow process automatically performs include: Detects when an end user creates a new service request Assigns the new service request to the creator Changes the SR Sub-Status to Assigned to reflect the ownership Sets the commit time on the SR, depending on the priority Creates an activity with a description of research steps that the SR owner can perform to resolve the SR You define a simple workflow process that is initiated by a run-time event. You become familiar with elements involved in setting up this workflow process, and you observe how a workflow process works in conjunction with a run-time event to make several modifications to a service request. Defining the Workflow Process In this topic, you define the workflow process.
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Examples of Defining a Workflow Process Example of Defining a Workflow Process That Manages Creation of a Service Request Siebel Business Process Framework: Workflow Guide Version 8.1, Rev A 293 To define the workflow process 1 In Siebel Tools, define a new workflow process using values from the following table. For an example, see “Defining the New Workflow Process” on page 256 . 2 Add steps and connectors until your workflow process resembles the workflow illustrated in the following figure: For more information, see “Overview of Workflow Process Steps” on page 65 , and “Diagramming a Workflow Process” on page 122 . Next, define the connectors for this workflow process. Defining Connectors for the Workflow Process In this topic, you define connectors for the workflow process. Property Value Process Name Manage New SR Business Object Service Request Group (Leave this field empty.) Workflow Mode Service Flow Auto Persist No Description For new SRs, automatically modifies several SR fields. Considers SR priority during modifications.
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Siebel Business Process Framework: Workflow Guide Version 8.1, Rev A Examples of Defining a Workflow Process Example of Defining a Workflow Process That Manages Creation of a Service Request 294 To define the connectors for the workflow process 1
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  • Summer '16
  • Oracle
  • Siebel Workflow, Workflow Guide

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