She is not put off b stephanies anger or reluctance

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worker can clearly see there is a problem with her mother’s hoarding and attitude. She is not put off by Stephanie’s anger or reluctance to accept help. She instead remains kind and soothing, and this helps calm Stephanie and build rapport. Laureate Education. (Producer). (2013). Parker Family Episode 1 [Video file]. In Sessions. Retrieved from Kirst-Ashman, K. K., & Hull, G. H., Jr. (2018). Understanding generalist practice (8th ed.). Stamford, CT: Cengage Learning. REPLY QUOTE EMAIL AUTHOR 29 days ago Julian Marsh RE: Discussion 2 - Week 3 COLLAPSE The engagement skill I selected from the video was empathy. The social worker showed empathy to Sara by building rapport through questions about her cats and her daughter. When Sara and Stephanie were arguing, the social worker did not change her facial expression and was able to keep a relaxed body position, and continued to make eye contact. The latter helped reduce the aggression of the confrontation. The social worker showed an understanding for Sara by explaining that she and the intensive case manager would be working together with her to set goals and make the arguing with Stephanie stop. With the recommendations that the social worker made she was able to demonstrate to Stephanie that she was there to assist her with finding solutions (Kirst-Ashman & Hull, 2018). The social worker continued to display being empathetic by letting Stephanie know that she understands why she is angry with her mother. The social worker used empathy to show Stephanie that she is on her side (Kirst-Ashman & Hull, 2018). The social worker was able to ask questions and identify that the mother’s hording has become more intense when her husband died, and that is why she freaks out when things are thrown out. The social worker again reassured Stephanie that she understands, and displayed this by putting services in place that reflected things she shared.
Hoarding becomes more of a challenge when there is a loss of a family member and in this case it was the husband (Turner, Steketee, & Nauth, 2010). The social worker was effective with the Parker family by being empathetic to their situation. The social worker’s empathy allowed the family to share more freely, which helped the social worker connect them to the appropriate supportive services. References Kirst-Ashman, K.K., & Hull, G.H., Jr. (2018). Understanding generalist practice (8th ed.). Stamford, CT: Cengage Learning Turner, K. , Steketee, G., & Nauth, L. (2010). Treating elders with compulsive hoarding: A pilot program. Cognitive and Behavioral Practice, 17 (4), pp. 449-457. REPLY QUOTE EMAIL AUTHOR Hide 1 reply 26 days ago Elizabeth McDowell RE: Discussion 2 - Week 3 COLLAPSE Julian,
I agree the social worker showed empathy by recognizing Stephanie’s frustrations with her mother by saying, “I understand you’re very angry with your mother. I heard you say earlier that you want your home to be clean.” The social worker also recognized the frustrations with Helen stating, “I can see your very angry with your daughter” opening the floor to Helen to discuss why she was frustrated. I believe the social worker in this video truly used empathy to build a relationship with both Stephanie and Helen by letting them know she understood their situation.

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