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1.What topics might a client complain about?2.What is your organisation process for handling complaints?3.What possible outcomes could complaints have?Page 27of 47
the client.Activity 4AEstimated Time15 MinutesObjectiveTo provide you with an opportunity to encourage the older person to engage as actively as possible in all living activities and provide them with information andsupport to do so.1.
What are living activities? Give at least three examples.CHCAGE001 Learner Workbook V 2.0 Page 28of 47