What topics might a client complain about in the old

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1.What topics might a client complain about? 2.What is your organisation process for handling complaints? 3.What possible outcomes could complaints have? Page 27 of 47
the client. Activity 4A Estimated Time 15 Minutes Objective To provide you with an opportunity to encourage the older person to engage as actively as possible in all living activities and provide them with information and support to do so. 1. What are living activities? Give at least three examples. CHCAGE001 Learner Workbook V 2.0 Page 28 of 47

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