Performance means both behaviours and results

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“Performance means both behaviours and results . Behaviours emanate from the performer and transform performance from abstraction to action. Not just he instruments for results, behaviours are also outcomes in their own right – the product of mental and physical effort applied to tasks – and can be judged apart from results (Brumbach, 1988 as cited by Armstrong, 2009 p. 31).”
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AMO model of performance P=f(A, M, O) Performance = f[ A bility, Motivation, Opportunity] The ability (A) to perform do they possess the knowledge, skills and aptitudes; The motivation (M) to perform (will they do the hob because they want to do it or feel they must do it; and The opportunity (O) to perform (work structure and its environment provide the necessary support and avenues for expression
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Individual factors Experience Intelligence Health Personality Situational factors HR Policies & practices oriented to creating ‘AMO’ Related variables in the production system and the organisational context Individual: Ability Motivation
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