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Experience in the management of an audit process or performance measurement Policy development & interpretation in a service environment Coordination of the activities of multiple groups in a service oriented industry Experience in working with staff from diverse cultural backgrounds Training/qualifications (or equivalent experience):Management experience in a service related industry Desirable (additional factors which are useful to do the job)Experience: Previous experience in designing and implementing quality assurance processes Experience using statistical software to support quality systems Experience in conducting customer satisfaction surveys and using surveying toolsResponsibilities 1. Build and maintain productive business relationships with key stakeholders to ensure cooperation and smooth service delivery. Frequency: DailyPerformance Measures: Feedback Participation in stakeholder meetings 2. Coordinate meetings in relation to operational planning for services or projects. Prepare agendas Invite participants Collate & prepare reports Develop action plan & monitoring processes Make recommendations to key stakeholders in relation to operational matters Frequency: MonthlyPerformance Measures: Feedback Number of meetings Participation of key stakeholders in meetings Action plans in place Milestones met Time to serve Cost to serve