Problems statement many issues can arise when dealing

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Problems Statement: Many issues can arise when dealing with a company who has never had any sort of technology involved in their business operations. There are even doctors who are forced to shut their practice down if they do not keep records online. The problems can be implementation, user training, maintenance, and ease of use. Some people have never used a computer and without proper and thorough training they may never be able to. The Pizza Palace project will need simple user documentation and training to ensure their company can manage their new information system. The customer tracking system will be outsourced initially. Until the owners of Pizza Palace can manage it themselves with their own programs that are to be created. Project Scope and Constraints: The project scope is the part of project planning that involves determining and documenting a list of specific project goals, deliverables, tasks, costs, and deadlines (Valacich). It is best to create a project scope statement to outline the deliverables and identify the constraints, assumptions and key success factors for the project. The main constraints when dealing with a new information system project is time and money. The Pizza Palace project will need to identify the goals of the customer tracking system/website. The deliverables from each phase of the SDLC should be outlined within the
10 Final Project Team 3 project scope statement. The costs, time, and deadlines are the most important factors in the project scope for the Pizza Palace project. Fact-Finding Results: Will be carried out by the systems analyst by gathering information from data and process models, documents user interfaces, where the data is processed and stored, and how to proceed with the project according to gather facts. Joint application development(JAD) group meetings may be held to assist in fact finding. These meeting involve the end-user, managers, and the analyst collaborating to find fact and clarify them before the project moves on to the next phase. The fact-finding results will vary for the Pizza Palace project. The end-user will need to be interview and observed to ensure the project is going to be successful. The facts of the project will be determined from each phase. For example, one fact could be that the Pizza Palace needs a customer tracking system that automatically stores all the customers information into one table. Also, another result that could be determined is that the entire hardware network will have to be set up before any software can be introduced because the business only uses paper. Project Development Costs: There are many costs associated with an information system project. The costliest of which is the resource of time of people. The hardware/software will cost, the training, marketing, implementation, design, analysis, planning, and everything to do with creating an information system for a company with non-existent technology will all be estimated. The cost to develop the
11 Final Project Team 3

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