With the added duties and responsibilities inherent in the growth of consumerism, nurse leaders are now expected to do more with what they have than ever before. As advocates, coaches, teachers, and facilitators the ability to effectively collaborate with multiple people from varying backgrounds becomes increasingly important. Time spent with face-to-face with patients has decreased while the expected impact made by nurses has been expected to increase. Improving care and creating the perceived value the consumer desires lies largely in the hands of nurses. Careful collaboration with patients and families is increasingly important. To explore how this process can be completed, this paper will review the authors hospital of employment and the proposed implementation of a patient satisfaction and quality committee. Healthcare Setting The healthcare setting used for this Patient-and-Family-Centered Care Organizational Self-Assessment Tool (PFCC) is a 260-bed acute care hospital in Las Vegas, Nevada. This hospital features specializations in stroke services, gastroenterology, cardiology, orthopedics, surgery, emergency care, and women’s services. The hospital also has an adjacent professional
PATIENT CENTERED CARE 4 services building with outpatient physical therapy, wound care, pharmacy, and physician offices. The hospital has received high marks for its works in orthopedics (Joint Commission Gold Seal for total hip and total knee) and is recognized as an Advanced Primary Stroke Center. The hospital is one of many that serves the city of Las Vegas and its surrounding areas, roughly two million people. The city of Las Vegas is rapidly growing with peoples from all over the world, and the population served by the hospital reflects this. The ethnic breakdown of the city is 47% White, 31% Hispanic, 11% African American, 6% Asian, and 5% two or more races (World population review, 2019); this breakdown roughly correlates with the hospital staff and patient population, although the hospital is in an area that carries a significantly higher White population percentage. Patient-and-Family-Centered-Care Self-Assessment The Institute for Patient-and-Family-Centered-Care (IPFCC) is an organization whose key goal is “to promote the health and well-being of individuals and families and to maintain their control” (PFCC, 2019, paragraph one). The IPFCC, in their mission to improve patient/hospital relations, has created a self-assessment tool to evaluate a facility’s incorporation of patient and family-centered care. For this project, the author has evaluated the hospital using the IPFCC self-assessment tool to look for areas of improvement. The results of this self- assessment can be seen in the index and the analysis of the hospital’s strengths and areas for improvement are found below.
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