engagement and user input in design training and support champions integration

Engagement and user input in design training and

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engagement and user input in design, training and support, champions, integration with existing work practices Organizational: getting the organization ready for change, planning, leadership and management, realistic expectations, user ownership, teamwork and communication, learning and evaluation Wider socio-political: other healthcare organizations, industry, policy, professional groups, independent bodies, the wider economic environment, international developments. (Cresswell, Bates, & Sheikh, 2013).
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FEATHERFALL MEDICAL CENTER 18 Most importantly, a trained user is a more satisfied user. A poorly trained staff member lacks the understanding of the technologies capabilities, which can ultimately lead to workarounds whereby the system is used in unintended ways—or even worse —avoided in its entirety (Cresswell, Bates, & Sheikh, 2013). For the staff at Featherfall, the most effective training methodology is one that is created to fit the individual roles of users, without being too restrictive as this can undermine understanding of how the whole system functions (Cresswell, Bates, & Sheikh, 2013). Alert’s ADT is user-friendly while containing all the necessary components needed to allow the medical center to prosper and grow. The functionality of the system runs from charting and access, to patient health records, to housekeeping notifications and admission. Each role within the organization has been carefully considered and represented in the Alert’s system, ensuring that the provided training allows each user role to practice ‘hands- on’ and as closely simulate the actual working environment is imperative. Ethical Management and Monitoring Increased accessibility and transferability of healthcare technologies and the data contained within its interfaces raises ethical questions regarding ownership of protected health information (Sittig & Singh, 2011). A facility has the responsibility to prevent and inform patients of the potential for privacy breaches, and the monitoring and security of the system itself Ethical obligations are paramount to the healthcare industry’s responsibility, regardless of the method of collection, storage, and security of health information ( AHIMA, n.d.) . Personal health information requires special attention to prevent misuse. In an industry where interactions with patients and their personal identifiable information are primary, expertise in the protection of the information is required. Alert’s ADT offers with it electronic audit trails, multiple levels of
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FEATHERFALL MEDICAL CENTER 19 security, password protection, and biometric capabilities. These platforms and features will provide Featherfall Medical Center and its users the assurances needed to deliver safe and ethical managed technology. Financial Resources The administration in Featherfall is now confronted with the challenges associated with a capital purchase and allocating funding and resources for it. The healthcare industry is primarily driven by the coverage and reimbursement policies set forth by the Center for Medicare and Medicaid (CMS), and other privatized insurance carriers. Featherfall’s technology investment is
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