International Institute of Management Pty Ltd
T/A American College / International Institute of Management
RTO Code: 31897
CRICOS Code: 03149K
What will be assessed
The purpose of this assessment is to assess your underpinning knowledge to complete the tasks
outlined in the elements and performance criteria for this unit of competency and relating to the
monitor the effectiveness of staff in relation to at least six of the following standards of performance:
adherence to procedures
customer service standards
level of accuracy in work
provide supportive feedback and guidance for improving standards of performance to above staff
conduct structured performance appraisals and formal counselling and training sessions for staff members
in line with established organisational procedures
recognise outstanding performance according to organisational policies.
Place/Location where assessment will be conducted and timeframes for completion of tasks
180, Logan road
Pen, Paper, computer.
Workplace or simulated workplace environment
Sufficient staff or individuals to permit student to undertake, observation, review,
performance appraisal, counselling and /or training sessions.
Staff performance criteria specifications and ch3ecklist developed by student in
Assessment 2, Part A
Performance appraisal document developed by student in Assessment 2, Part A.
Assessment – 3 – Observations