Question 91 out of 1 pointsWhich of these personal characteristics of successful troubleshooter is the most important?
Question 101 out of 1 pointsWork colleagues are rarely a good source of troubleshooting information because they usually have similar experiences andaccess to the same information resources as other troubleshooters.
Question 111 out of 1 pointsDecision making is the ability to select the correct alternative from among all of the wrong alternative ways to solve a problem.
Question 121 out of 1 pointsIn addition to listening to a user describe a computer problem, a troubleshooter should listen to the words the user chooses to explain the problem.
Question 131 out of 1 pointsMost PC troubleshooters do not use problem diagnosis utility software to work on what appears to be primarily a hardware problem.