Knowledge base question 5 1 out of 1 points is not

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Question 51 out of 1 points____ is not one of the five critical questions suggested in the chapter.
Question 61 out of 1 pointsUser support is a constantly changing field that requires the ability to learn new information and procedures.
Question 71 out of 1 pointsAnother name for diagnostic software tools is ____.
Question 81 out of 1 pointsRemote access to a user’s PC can be implemented with a ____.
Question 91 out of 1 pointsWhich of these personal characteristics of successful troubleshooter is the most important?
Question 101 out of 1 pointsWork colleagues are rarely a good source of troubleshooting information because they usually have similar experiences andaccess to the same information resources as other troubleshooters.
Question 111 out of 1 pointsDecision making is the ability to select the correct alternative from among all of the wrong alternative ways to solve a problem.
Question 121 out of 1 pointsIn addition to listening to a user describe a computer problem, a troubleshooter should listen to the words the user chooses to explain the problem.
Question 131 out of 1 pointsMost PC troubleshooters do not use problem diagnosis utility software to work on what appears to be primarily a hardware problem.
Question 141 out of 1 pointsA mental model to help a computer troubleshooter understand and explain a problem situation is based on ____.
Question 151 out of 1 pointsAn hypothesis is a sequence of trial and error guesses a troubleshooter makes to try to find a problem solution.
Question 161 out of 1 pointsMost computer problems are not difficult ones for a support provider to handle.
Question 171 out of 1 pointsThe five critical questions described in this chapter are designed to force a troubleshooter to challenge the assumptions she or he may have made about a problem situation.
Question 181 out of 1 pointsA troubleshooting strategy that swaps a hardware or software component whose status is unknown with one that is known to be operational is called module replacement.

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