B2 goals by the end of year 1 the nursing department

B2. Goals :
 By the end of year 1, the nursing department will review the evidence-based literature to
determine a plan for improving communication.
 By the end of year 2, a new communication strategy will be completed and implemented
into practice.
 By the end of year 3, the nursing communication scores on HCAHPS will be improved by
10%.
B3. Attaining Quality Outcomes in patient
care over the next 3 years :
 Improving communication will improve
patient outcomes.
 Improving communication allows for
patient empowerment and participation.
 Improving communication by providing
patient education will improve the quality
of care.
 Improving communication will allow for
Attaining Quality Outcomes in
reimbursement over the next 3 years.
 Improving communication will provide
better outcomes resulting in a reduction in
readmissions.
 Improving communication will increase
HCAHPS scores and increase
reimbursements received.
 Improving communication will improve
the reputation of the organization,

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better collaborative care with the
multidisciplinary team.
 Improving communication will increase
standardization of care delivery for
meeting core measures.
resulting in an increase in census.
B4. Key Points:
 Intentional bedside reporting will be implemented in efforts to improve nurse
communications.
 Improving communication allows for patient participation.
 Quality outcomes will be improved as a result of improving communication.
 Improving communication will increase HCAHPS scores and increase reimbursements
received.
B4A. Marketing Techniques for those Key Points:
 Internal intranet
 Staff Emails
 Unit meetings
 Daily unit energizers
B6 Coordinating Informational Events:
 Share HCAHPS scores showing baseline
measures and comparison to state and
national scores.
 Staff meetings to inform staff about plans
for implementing a new communication
strategy.
 Provide informational emails with updates
B6 Coordinating Educational Events:
 Educational training on HCAHPS scores
and how the scores affect reimbursement.
 Classroom training on intentional bedside
reporting
 Simulation training on intentional bedside
reporting.

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on the status of new communication
strategy and training information.
B1-B1a . Surgical Department (Safety Domain: MRSA prevention post-op)
The role and responsibilities of the surgical department include providing aseptic technique while
the patient is in the operating room to ensure prevention infection. The surgical department is
important for implementing VBP in the organization because most surgical infections occur post-
op which can affect HCAHPS scores and reimbursement. Surgical site infections lead to increased
morbidity and mortality in the surgical population and contribute to an already rising healthcare
cost ( Swenson, Hedrick, Metzger, Bonatti, Pruett, & Sawyer, 2009). The use of prophylactic
antibiotics and chlorhexidine cleaner prior to surgery has been proven to decrease post-op
infections which will increase reimbursements and provide better outcomes for patients.