You are speaking with the family of a patient recently diagnosed with end-stage heart failure. How can you best demonstrate attentive listening? A Interrupt the conversation to clarify what the family member means.B Use yes and no questions to enhance the flow of conversation.C Begin by telling the family the facts about end-stage heart failure.
D Use non-verbal signals such as nodding one's head and eye contact.An 85-year-old patient with end-stage heart disease arrives unconscious at the emergency department after sustaining her third myocardial infarction. The physician has told the daughter that without resuscitation, her mother could die today. You find the daughter crying by the patient's bedside. Which intervention is most appropriate in communicating with this family member? You are entering a room to administer a medication to your patient and as you come in you find that the three family members and the patient are all crying. What should you do next? You are working with Mr. T who has just been told his heart failure is getting worse. You go into his room to see how he is doing after the team has shared this information with him. He is staring out the window,looking sad. How do you start your conversation?
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- Spring '16
- 2007 singles, 2005 singles, Mrs. G , Palliative Care