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a)The problem There was a conflict between new employee and senior employee. The new employee quarrelled about bad treatment of senior employee and nearly getting fight each other. He had another problem that he often made a mistake of taking a part of meat to besliced. He also used to not wearing safety gloves when doing his job.b)What is the impact/effect of the problem?c)Who is impacted – who is affected?d)What behaviour has to change?e)Whos behaviour has to change ?Page 13 of 22
Assessment Task 1BSBFLM303C Contrirelationshipsf)Performance outcomes/observations We looked the new employee started the conflict of getting unappropriate treatment from the senior employee. We had 3 restaurants complaints in a week due the quality of his work that wefound several mistakes. We also had a complaint from team member about his attitude. Page 14 of 22
Assessment Task 1BSBFLM303C ContrirelationshipsSection 4 Meeting minutes Meeting purpose: to improve teamwork, communication and company procedureDate: 1/5/20Time: 10 amAttendance: Director, Supervisor, School. Item/issueAction to be takenWhenWhoHad a fight between employeesThe new employee often made a mistake of taking a part ofmeat to be slicedThe new employee didn’t wear gloves whendoing his job Have a one on one meeting with each problematic employee with respect, found out the point of view of each other, asked them tomake a peace and gain backprofessional work. Enrolled the new employee into a training of meat production school. Coordinated with the school to improve the worker skills and observed his progress result of the training. We coordinate with lawyer to remind him following employee contract and gavewarning about workplace safety. It’s an offence that employee wasn’t following safety policy.6 May 7 May8 MayDirectorSupervisor, schoolSupervisor,LawyerPage 15 of 22
Assessment Task 2BSBFLM303C Contribute to effective workplace relationshipsSection 5 Action plans (3 to 5)ObjectiveActionWho isresponsibleWhenAnticipatedresultActual resultTo ensure employees problem to make peace each other, andbeing professional in working and make the a good work environmentOrganised a meeting to find out the problems, made both of the employees forgive each other and being back to be professional again in workplaceDirector6thMay