{[ promptMessage ]}

Bookmark it

{[ promptMessage ]}

unit 7 customer service discussion post to amanda

This not only enhances the companys image to

Info iconThis preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon
observes business etiquette gives a strong sense of professionalism and efficiency. This not only enhances the company's image to outsiders but also helps other workers feel as though their office is a professional place to work. Receptionists represent their employers in a variety of ways. Answering phone calls and greeting visitors are two of the most common duties for receptionists, and both require proper etiquette. Company policy might require receptionists to use a predetermined telephone script when receiving calls and contacting different types of clients. In other cases, receptionists are allowed to use their own discretion in handling each interaction with a different, though appropriate, level of formality and professionalism. Individuals who work in the office sometimes pass on additional rules to a receptionist, such as when and how the receptionist may contact them. While some offices require receptionists to hold a high school or college degree , much of a receptionist's etiquette training occurs on the job. Receptionists might start out working in an office with a position that doesn't require interaction, such as a data entry job or an office assistant. An attention to company policies and how receptionists behave might qualify new
Background image of page 1
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}