Serves the greatest number of other service

serves the greatest number of other service departments
serves the fewest other service departments
16.A profit center manager
(1 Point)
does not have the ability to produce revenue
may be involved with the sale of new marketing programs to clients
would normally be held accountable for producing an adequate return on invested
capital
often oversees divisional operations
may be the manager who oversees the operations of a retail store
17.Performance reports help managers use management by exception
and effectively control operations
(1 Point)
True
False
18.Consider the following statements about performance reports:
(I). Performance reports provide feedback to managers and allow them
to better control operations.
(II). Many performance reports have budget, actual, and variance
data.
(III). Performance reports are often structured around a firm's
organizational hierarchy—that is, data relating to lower-level units
(e.g., departments) are combined and flow into higher-level units (e.g.,
stores).Which of the above statements is (are) true?
(1 Point)
19.An increasingly popular approach that integrates financial and
customer performance measures with measures in the areas of internal
operations and learning and growth is known as
(1 Point)
the integrated performance measurement tool (IPMT)

20.Weston Company had sales revenue and operating expenses of
$5,000,000 and $4,200,000, respectively, for the year just ended. If
invested capital amounted to $6,000,000, the firm's ROI was:
(1 Point)