Exercise 14-4: Troubleshooting Scenario 4
After logging on to the NetScaler Gateway, the contractor user is unable to reach StoreFront. He
only sees the NetScaler Gateway homepage.
•
To test, from ExternalClient attempt to connect to as
contractor/Password1.
•
Do you see the Gateway Portal page, a choices page, or StoreFront?
Where to Begin
Log on to NetScaler NSHA1 and browse to the NetScaler Gateway Policy Manager to verify the
policy and group settings.
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Module 14: Troubleshooting Exercises
© Copyright 2016 Citrix Systems, Inc.
Checkpoint
Checking the following items may help you troubleshoot this issue:
•
Is the gateway.training.lab virtual server in an UP state?
•
Can StoreFront be directly addressed outside of the gateway from the Student Desktop as an
"internal" user Console? Test url:
•
Are the session policies bound to the NetScaler vpn vServer or the appropriate AAA group?
The issue is considered resolved when the following conditions have been met:
•
You are able to log on to the NetScaler Gateway and launch a published desktop through
StoreFront. Test from the ExternalClient at .
(Optional) Returning the NetScaler to Previous State
Use the Student Desktop virtual machine logged on as the training\CitrixAdmin user for this task.
1.
Run a batch script to revert the NetScaler to the state that it was before beginning the
troubleshooting labs.
a.
Launch a PuTTY session to the NetScaler NSHA1 virtual machine and log on to the
command-line interface using the nsroot credentials.
b.
Run a batch script to return the NetScaler to its previous state using the following
command:
batch -f /var/labstuff/troubleshoot/fix.txt
y
The batch script moves the broken NetScaler configuration to a different location, loads the
previously saved configuration file, then restarts the NetScaler.
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