Reviewing business compliance It will be necessary to monitor and evaluate the

Reviewing business compliance it will be necessary to

This preview shows page 87 - 95 out of 95 pages.

Reviewing business compliance It will be necessary to monitor and evaluate the success of compliance measures taken by your organisation You are advised to create check lists for evaluating the various aspects of compliance You should carry out regular research and ensure that employees are updated on legislation and suitable business practices.
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Means of gathering information about compliance: Business inspections Consultations with internal personnel Details of customer complaints Communication with auditors, consultants, and others with compliance expertise Publications containing relevant articles on business compliance Discussions with government representatives and organisations with responsibility for compliance.
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Consider these KPIs: Content of reports of breaches of compliance requirements Number and details of alleged breaches of relevant laws, codes, and organisational standards Number and details of complaints recorded that are related to compliance requirements and action taken Operational costs of the compliance program/management system.
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Consider these KPIs: Reported problems in the operation of the complaints management system Reports on action taken in the event of a breach in compliance requirements Results of assessments of skills and knowledge of managers and operations staff in terms of the organisation's compliance requirements, the compliance program/management system and their individual roles, accountabilities and responsibilities.
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Activity 5C
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Skills and Knowledge Activity
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Major Activity This activity should take anywhere between 1-2 hours to complete and can be found at the end of your workbook. Your instructor will let you know whether they wish for you to complete it in session time or your own time.
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Summary and Feedback Did we meet our objectives? How did you find this session? Any questions?
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Congratulations! You have now finished the unit… ‘Manage legal and ethical compliance’
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  • '18
  • Director of Compliance, Head of Compliance,  Correspondence,  Records of conversations

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