A temporary CEO took over as the board sought his successor At the turn of the

A temporary ceo took over as the board sought his

This preview shows page 3 - 5 out of 14 pages.

Ham 2012). A temporary CEO took over as the board sought his successor. At the turn of the century, SMHC was among the poorest places to work based on managerial styles, labour relations, and staff morale – only a few employees at SMHC showed any enthusiasm in caring for care. The issues were exacerbated by a strike held by the hospital’s health care aides and licensed practical nurses. Kevin Cowan was hired by the SMHC board and began his work as the CEO in January 2001. The firm had approximately 300 workers, a $10 million budget, and a forecast yearly shortfalls of $350,000. The local daily, in particular outlined that Cowan inherited deficit and upkeep problems, clarifying the arduous path for him as SMHC’s new CEO. The hospital’s combative environment further trickled over into antagonistic relationships with its unions. Other than lack of harmony with different unions, SMHC’s staffing models were inefficiently for the number of occupants, building layout, and funds agreements with CHR. It was unable to uphold
Image of page 3
4 its staffing levels without far-reaching changes ( Spears and Lawrence 2016). Beginning in April 2001, Cowan outlined the need for using aides and licensed practical nurses (LPNs) for some tasks instead of registered nurses. Most individuals habitually criticized Cowan and his management team and most noted that SMHC was severely understaffed, and in a place like that, lives were compromised. Still others posited that staffing changes would jeopardize registered nurses professionally. The action, according to most people, provided fewer and unqualified hands to an at-risk hospital population. In 2003, after hearing various conflicts regarding the permissible scope of practice for licensed practical nurses and SMHC’s staffing model, an arbitrator ruled in favour of SMHC in all issues it brought during the process. This gave these nurses the opportunity to function at their full capacities (72 percent of a register nurse’s scope). The ruling was a major precedent and set benchmarks for the integration of practical nurses in other Canadian health facilities. Nevertheless, the mediator, while favouring SMHC, defined the bond between the parties as “dysfunctional.” The ruling in part outlined that due to the costs, sentiments, and time that had gone into the ruling, it was important for the parties to strive to create a harmonious relationships ( Spears and Lawrence 2016). Although not legally binding, the observation outlines the issues of leading in this community. After several derisive and biased reports on SMHC between 2001 and 2002, dailies failed to publicise the mediator’s ruling, in spite its national impact. It is also worth noting that SMHC failed to issue a press conference to advertise the win ( Thistlethwaite 2012). This might have been the most appropriate time to show off its win publicly but Cowan vetoed the idea, a brilliant indication that a servant leader was at the helm of SMHC.
Image of page 4
Image of page 5

You've reached the end of your free preview.

Want to read all 14 pages?

  • Spring '20
  • Test, Kevin Cowan

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern

Stuck? We have tutors online 24/7 who can help you get unstuck.
A+ icon
Ask Expert Tutors You can ask You can ask You can ask (will expire )
Answers in as fast as 15 minutes
A+ icon
Ask Expert Tutors