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Pts question 3 almost any routine message can be used

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1 / 1 ptsQuestion 3
Almost any routine message can be used as a way to build goodwill.Correct!Correct!
FalseIn addition to creating messages for a specific goodwill reason, you can craft almost any routine message in a way to buildgoodwill. Two ways to do so are by providing information that your readers might find helpful and by maintaining a positivetone throughout your message.1 / 1 ptsQuestion 4If you have mildly disappointing information to deliver as part of a positive message, you should
1 / 1 ptsQuestion 5Which of the following should be avoided when closing a negative news message?
1 / 1 ptsQuestion 6Whether or not you should apologize when delivering bad news about transactions depends mainly onhow much the customer has purchased from your company in the past.the medium you are using for the message.how long it has been since the problem occurred.potential ethical and legal outcomes.Correct!Correct!
how much you personally regret the decision made.
1 / 1 ptsQuestion 7Which of the following should be included in a crisis management plan?Correct!Correct!
A file on ragers and trolls that seek to create conflict in the organizationMutually identifiable relationships with stakeholders1 / 1 ptsQuestion 8Which of the following best describes the key selling points of a product?

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Term
Spring
Professor
Leslie Patching
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